Welcome to ’Oct
Household is the key to all conversations
Quick Links
Store Groups
Download Signal App, then click your store to join
SME
- SME HBB – Sales Aid
- SME HBB – Standard Pricing
- SME HBB Store Tracker (use for all SME HBB Orders)
New Markets
Incentives
Now moved to Incentives | Family Connect
There is Still Switch Points check out the Latest Devices Here!
HR
News and Updates
Training – May 2025
Additional Training has gone live Every Guide/Manager must now begin their training: Please use this Link to find the correct training pathway Click the Follow button at
Guide & Senior Commissions update May 2025
We review our commissions regularly, and I wanted to share with everyone with our new structure for May 2025, As always they maybe changes throughout
PCG
PCG is our Personal Conversation Framework for Guides. Currently observations, coaching and feedback in store can be used to measure and improve the way that
NPS
Net Promoter Score (NPS) is a widely used metric that measures customer loyalty and satisfaction. It is based on a single question: “How likely are
RISE
RISE stands for Retail In Store Experience, and it’s a completely new way of measuring how customers feel when they visit our stores. It’s a
Uniform
All Uniform Orders must be done through this Link: Uniform Order Requests. Only the Store Leader can submit a request for Employee Uniform’s Uniform must
Rewards and Recognition
Owen Platt
Well Done for hitting your Regrade KPI and achieving 133% above target by 22nd Feb, lets keep going to earn some great commission this month
Nayha Jilani
Well Done for hitting your Regrade KPI and over by 133% by the 22nd of Feb, lets keep going to earn some great commission this
Chloe Burt
Well Done for being 100% over on your New HBB KPI by the 22nd Feb, lets keep going to earn some great commission this month.
Edwin Griffin
Well Done for hitting your Regrade KPI within the first 8 days of Feb, lets keep going to earn some great commission this month £5
Harrison Whiteley-Smith
Well Done on your performance so far in February 2024 with your New HBB KPI, Keep at it £5 Greggs gift card in your Inbox
Yakub Hussain
Well done on your performance on New handsets within the first 8 days of Feb £5 Greggs Voucher has been rewarded to your Email.
