We review our commissions regularly, and I wanted to share with everyone with our new structure for Feb 2026, As always they maybe changes throughout the year.
rom February, we will be re-introducing a 90% profit tier into the Guide commission structure. This change will be live for the current month.
It’s important to be absolutely clear on the intent of this change:
90% is not “hitting target.”
This is not a standard we should be accepting month in, month out.
Managers are expected to actively monitor and coach any Guide consistently operating in the 90% profit bracket.
The expectation remains that Guides should be aiming for 100%+, and this change is designed as a short-term safety net, not a benchmark for performance.
To be clear:
Seniors are not included in this change — there is no 90% tier for Senior Advisors.
A Senior role is earned by being consistently strong at selling and delivering results.
A Senior should never be aiming for 90% — if they are, this needs addressing.
Summary of the change
Guides now have access to a 90% profit tier
Pay-out at 90% is only unlocked if ALL of the following are achieved:
All Individual Primary KPIs at 100%
EE TV achieved
Service Revenue achieved
Please ensure this is clearly communicated to your teams and reinforced in coaching conversations. The focus remains on driving sustainable performance to 100%+, not settling for less.
Additional Reductions:
There will be 50% reduction on your Commissions if you fail to complete training within deadlines set and there will be 0.95 reduction to your Managers Operation Scorecard. 10% reduction for Red in Primary, Red in Secondary capped at 20%
Appeals:
You may appeal your commission up to three times per year if you believe you have a valid reason. Appeals must be submitted via this Form, no later than the 12th of the following month. Please note, even if your appeal is rejected, it will still count as one of your three allowed appeals.