May 2026 Training Update – BT Relaunch
Hi All, As a quick but important reminder, all colleagues are required to complete the new BT Brand Relaunch module by Thursday 7th May 2026. Training pathway link: https://eu.degreed.com/pathway/dp6v7ryw97?orgsso=britishtelecommunications It is the manager’s responsibility to ensure every member of their team completes this training on time. Failure to do so will have a direct impact […]
Training Update April 2026
As a quick but important reminder, all colleagues are required to complete the mandatory Sexual Harassment training by Thursday 17 April 2026. Training pathway link: Family Connect Training Pathway | Pathway | Degreed It is the manager’s responsibility to ensure every member of their team completes this training on time. Failure to do so will […]
Guide & Senior Commission Update February 2026
We review our commissions regularly, and I wanted to share with everyone with our new structure for Feb 2026, As always they maybe changes throughout the year. rom February, we will be re-introducing a 90% profit tier into the Guide commission structure. This change will be live for the current month. It’s important to be […]
⭐ FEBRUARY SALES INCENTIVES
Earn more by selling smart, not just more 📅 Incentive Period: 1st – 28th February 🔐 SCAMGUARD ATTACH INCENTIVE 🎯 Target 60% ScamGuard Attach 💰 Reward ✅ How it works ⚠️ Below 60% = no payout 🛡️ INSURANCE ATTACH INCENTIVE 🎯 Base Qualification 💰 Payments (40% – 54.99%) 🚀 Accelerator (55%+ Attach) If you hit […]
Sky Contract – Early Charges Information
Great news to increase our TV performance and gain customers from Sky. Over the last12 months we have had substantial issues with SKY and using our buy out combined with TV. I wanted to make everyone aware that Sky have updated their website T&Cs to allow TV buy out which will unlock our potential when […]
Price Change 2026 – Training
Its that time of the year again when the prices will be changing for our customers, Price changes can lead to complaints, it’s expected and it’s a customer’s right to express dissatisfaction at any changes. As a Guide, its essential to be confident and fully understand this year’s price change.Why is this important?Customers may use […]
Guide & Senior Commission Update January 2026
We review our commissions regularly, and I wanted to share with everyone with our new structure for January 2026, As always they maybe changes throughout the year. Additional Reductions:There will be 50% reduction on your Commissions if you fail to complete training within deadlines set and there will be 0.95 reduction to your Managers Operation Scorecard. 10% reduction for […]
✅ Message to Store Managers – Banking System Update
Team, We’ve now updated the Banking section on the Portal to give us better visibility and control over store cash movement. These improvements will help us track what is physically in each safe, ensure deposits are recorded accurately, and create a cleaner audit trail across the month. Below is a quick summary of what has […]
Annual Leave Policy – 2026
From January 2026, all holiday requests must be booked in days (not hours) using the BrightHR app. To ensure we always have sufficient cover for the business, every holiday request requires approval from your manager. When reviewing requests, your manager will consider: Managers are required to approve or decline all requests within 14 days of […]
Christmas Opening Hours 2025
This year we have decided to close Boxing Day giving you two days off to spend with love ones this Christmas Managers please make sure your Rota is amended for this week, if we can accommodate AL days over the closed days please do so, and lets make sure we have the correct levels of […]