Its that time of the year again when the prices will be changing for our customers, Price changes can lead to complaints, it’s expected and it’s a customer’s right to express dissatisfaction at any changes.
As a Guide, its essential to be confident and fully understand this year’s price change.
Why is this important?
Customers may use this time to review their spending, consider consolidating services as to get better value for money, or even leave without penalty.
In Sales – It’s a great opportunity to review customer accounts and offer
better value to meet customer needs
We need all Guides to complete the Price Change Training, and make sure you are 100% on this Pathway
Managers you will also need to complete Additional Training that can be found here
Deadline for this to be completed is the 10th January 2026