Winning with Welcome
Analysis of our customer measures has shown that we perform strongly with customers who purchase from us, however, there remains a significant opportunity in how we Welcome customers into our stores. Improving this first interaction can have a major impact on both sales and service outcomes. All Stores are required to strengthen the Welcome experience within their stores. Competitors […]
Business in Retail: Your new eLearn is here
We get it – when a business customer walks in, it can feel a bit daunting… Well, the good new is – we’ve got your back! We’re refreshing how business shows up in your store, and our brand new Business Made Easy eLearn is your first step to smashing those SME conversations with confidence and help you […]
Congratulations Halifax & Zeeshan 🎉
A huge well done to Halifax and Zeeshan for your outstanding dedication and consistency in driving store performance throughout 2024. We’ve already delivered the news and presented the trophies to Zeeshan and the Halifax team 🏆 – recognition that is thoroughly deserved. The Halifax store is run like clockwork, with robust structures in place. This […]
Savannah Hope – Scunthorpe
Congratulations for successfully completing your FC Guide Training and Passing Probation from Trainee to Sales Guide
New Training – September 2025
Hi Everyone, Due to the HBB Focus this month and the Iphone Launch pending there is new training to complete. In total there is 8 new lots of content surrounding HBB and 2 pieces on E-sims iPhones are starting to go eSIM-only Last week we made a change to Domino to fix the issue with […]
The Additional Needs Centre is on it’s way to Orbit -Training
Great news! From 30 September, the Additional Needs Centre (ANC) will be in Orbit. This means that you will be able to capture new EE customer’s additional needs when setting up their account. If a customer is moving from BT to EE, and they already have additional needs captured on their BT account, you will be able […]
Compatitor HUB Feedback Form!
Hi Guys, Please use below link for the feedback form. https://forms.office.com/Pages/ResponsePage.aspx?id=iFbzpwCcXk26QSnxRjd6sJ1BRw5PkZNLomttWf_yO99UNTJLWUlONzRKTk84MTlRSUo2NE80U1RaOC4u
Handbook Update
The company Handbook has been updated and requires all employees to read and accept, a notification has gone out to all from Bright HR. As part of one of the updates that refers to Workplace Relationship all employees need to declare a workplace relationship this could be any of these: Romantic / Sexual Relationship Domestic […]
<strong>Changes coming to Lightico for EE Mobile.</strong>
From 26 June, there’ll be an important update to Lightico. It affects how you add bundles and add-on products for EE Mobile Flex Pay. This change is mandatory to ensure the customer receives the correct Pre-Contract Information and Contract Summary (PCI/CS) which must include all of the products the customer has purchased. What it looked […]
Resolve (QMT Replacement)
Introducing Resolve – your QMT replacement2 min read Resolve launches on 1 July 2025, and it’s the brand-new replacement to QMT. But it’s not just a name change, we’ve made lots of improvements based on your feedback, like: You no longer need to provide your UIN, store and contact number with each ticket Ticket category […]