Broadband Buyout
Last year we launched New EE to the country and unveiled New EE Home Broadband for all our customers. We’ve had a brilliant start to the campaign, and we’ve listened to your feedback around giving you a tool to keep that momentum going – Retail broadband buyout. What’s happening? Retail Broadband Buyout will be available from 8th […]
Booking Holiday’s – 2024
All holiday will be bookable in days via the Bright HR App BrightHR. To make sure we have enough people to cover all of our business needs, all of your holiday requests go to your manager for approval who will check: • whether other people in your team have already booked holiday over the same […]
Retail Excalibur Connections
We know you’ve asked over the last few years to be able to complete your own connections via Excalibur Web. The great news is that you can do this from today! We’ve attached the know how guides for you for: New Connection, Pre to Post and Additional Line Early Upgrades Standard Upgrades Upgrade Anytime will […]
MEMO New Arrival Time Policy – Effective January 2, 2024
To: All Employees Subject: New Arrival Time Policy – Effective January 2, 2024 Dear Team, I hope this memo finds you well. As we continually strive to enhance our operational efficiency and create a more productive work environment, we are implementing a new policy regarding employee arrival times. Effective January 2, 2024, all employees are […]
Setting your Store up for New EE TV
New EETV launches next week, here’s what’s happening? All stores will be receiving your new demo TV boxes and updated POS from the 5th December followed by a visit from MCube to finalise the install. Your POS changes will need to be completed and boxes installed by COB 5th ready to go live on the […]
EE TV Digital Academy Training
We have new training to complete on DA, this needs to be complete by 1st December Please can you all get on with this and make sure you meet the deadline Click Below to take you to the training: EE TV, giving customers free-to-air TV, entertainment, sports and loads of amazing on-demand shows and movies, […]
Changes to the way you log in to Compass Plus
From 30 November we’re making some changes to the way you and your teams log in to Compass Plus. What’s changing? Authentication services are being moved from SiteMinder to Azure AD. This is the service that checks who you are (authentication) and decides what you can do. From 30 November when you log into Compass Plus […]
Flex Pay Upgrade Process
Franchise, Flex Pay is here and here’s all you need to know. It’s been brought to our attention that not everyone may understand what to do with Lightico when logging in for the first time. There was updated Guidance released in September that Franchise has likely missed at a Store/Franchise estate level. This is evidenced […]
Policy Update
Please note that Insurance for subsidy sales can only be added if it’s within the customer’s monthly recurring charge (MRC) threshold.
<strong>Gaming in Retail – Evolving our process</strong>
Gaming in retail has come along way since we launched – from smashing our targets week on week to hitting the 700 console milestone last week, you’ve absolutely bossed it! and we’re not stopping there, we’re going to make our gaming bundles even better. Swinging in to your stores (and through tunnels) on Friday (20th […]