SIM FREE
Selling Sim Free Devices are now available to us and it helps towards your PayM Target and Conversion. Selling SIM Free Devices: Easy Steps to Follow Confirm Suitability Have a personal conversation to ensure a SIM Free device is right for your customer. Check prices and options in the Excel Pricebook under the SIM Free tab. (Note: The Digital Pricebook […]
BAN SPENDS
FlexPay – Negative BAN Spend Earlier this year we made a change where you’d need to submit an Open Banking Referral request for customers who were referred for FlexPay or had a negative BAN Spend if they had an existing FlexPay line. This is to make sure we’re a responsible lender and is an FCA […]
The hotly anticipated PlayStation 5 Pro (400022825) is now available on Add to Plan
Customers can get the PlayStation 5 Pro (Digital) with: PlayStation Premium for 24 months (£250 voucher included to purchase) £70 Game Card (up to 10 days to receive the this via SMS)Gaming Data Pass, Video Data Pass & Roam Further Pass included (customers need to text CBADD AP24005 from the CTN the bundle was added to) All […]
Sky Stream – Selling the product the right way
Earlier this month we launched a brilliant partnership with Sky by offering customers (EE and non-EE) fuss-free TV with Sky Stream. We’ve seen a great response from you all so far, but our customer redemption rate is not where we want it – in fact its only around 19% which means your customer won’t receive […]
November Incentives
Guides Managers
Training October 2024
we’ve launched Sky Stream available to anyone on any network, in our Contact Centres and a certain number of our Retail stores. Need a recap? Check out the full story here. Action for ALL stores, including Franchise It won’t be long until we’ll be selling Sky Stream across the whole retail estate. In preparation, every Guide must […]
Commission Changes September
We review our commissions regularly, and I wanted to refresh everyone with our current structure, I have also reviewed the deductions we have had in place since June 2024 All previous KPI deductions for Guides has now ended, Please bare in mind that we can add these deductions back on at anytime. 🚨🚨🚨 There will […]
Flex Upgrade Trade In
We are excited to share some fantastic news with you! We’ve made an important update regarding the Flex Pay upgrade trade-in discounts. While these discounts are considered MRCDs, the great news is that our company will not see the impact of these discounts in our MRCD clawback. This makes it an even better opportunity for […]
EE One
Always Connected: EE One EE One is our new way of talking about Multi-Product Benefits (Elevate). More simply, it’s when customers take both broadband and mobile with EE. The proposition doesn’t change, but how we talk about it will. Because we think that taking control of your connectivity should mean awesome security, total simplicity, and amazing value. […]
New Digital Academy Training
Dear Team, New Digital Academy training modules have been released. All team members must complete these modules to enhance their skills and knowledge. Below are the links to the training modules: 1•One Touch Training 2•Fraud Awareness 2024 3•Tech From EE 4• Protecting Our Customers The deadline to complete the training is Midday on 16th of […]