Digital Voice & Telecare – are you ready for mystery shop?
When talking about our services, like Home Broadband or landline, you MUST ask your customer if they use Telecare. Some of our packages, like Digital Voice, may be incompatible with Telecare and moving these customers onto a non-compatible package puts them at great risk. In the next few weeks, we’ll be getting mystery shopped on our knowledge […]
Updated Training – FC Pathway
Additional Training has gone live Every Guide must now begin their training: Please use this Link to find the correct training pathway Click the Follow button at the top for the Family Connect 2025 Training Pathway, as all training will be in here going forward. You need to be at 100% on your completion within this pathway […]
Guide and Senior Commission from Feb 2025
We review our commissions regularly, and I wanted to share with everyone with our new structure for Feb 2025, As always they maybe changes throughout the year. Additional Reductions: There will be 50% reduction on your Commissions if you fail to complete training within deadlines set and there will be 0.95 reduction to your Managers Operation Scorecard. NPS: If […]
Updated Training – Pathway
Additional Training has gone live Every Guide must now begin their training: Please use this Link to find the correct training pathway Click the Follow button at the top for the Family Connect 2025 Training Pathway, as all training will be in here going forward. You need to be at 100% on your completion within this pathway […]
Mandatory Training – 2025
As we are now into a new year there is mandatory trainings to complete, we need all employees through this before 13th January 2025 Every Guide must now begin their training: Please use this Link to find the correct training pathway Click the Follow button at the top for the Family Connect 2025 Training Pathway, […]
Incentives January 2025
Guide and Senior Commission’s 2025
We review our commissions regularly, and I wanted to share with everyone with our new structure for 2025, As always they maybe changes throughout the year. Additional Reductions: There will be 75% reduction on your Commissions if you fail to complete training within deadlines set and there will be 50% reduction to your Managers Commissions. NPS: If the store […]
Guide’s Wage Amendments Effective April 1st 2025
I am pleased to inform you that, following a review of our wage structure, we will be implementing a wage amendment for all employees, effective from April 1st. The new hourly rates will be as follows: 18 to 20 Guides: £11.50 per hour 21 and Over Guides: £12.50 per hour Senior Guides: £13 per hour […]
Booking Holidays – 2025
All holiday will be bookable in days via the Bright HR App BrightHR. To make sure we have enough people to cover all of our business needs, all of your holiday requests go to your manager for approval who will check: • whether other people in your team have already booked holiday over the same period […]
Uniform/Badges Review
Dear Team, As we head into the new year, I’d like to take a moment to review everyone’s current uniform and badge status. (EE) team has recently redeveloped the uniform ordering process, and it’s important that we ensure everyone is set up correctly and adhering to our standards. Please let me know if there are […]