EE One
Always Connected: EE One EE One is our new way of talking about Multi-Product Benefits (Elevate). More simply, it’s when customers take both broadband and mobile with EE. The proposition doesn’t change, but how we talk about it will. Because we think that taking control of your connectivity should mean awesome security, total simplicity, and amazing value. […]
New Digital Academy Training
Dear Team, New Digital Academy training modules have been released. All team members must complete these modules to enhance their skills and knowledge. Below are the links to the training modules: 1•One Touch Training 2•Fraud Awareness 2024 3•Tech From EE 4• Protecting Our Customers The deadline to complete the training is Midday on 16th of […]
Manager Wildcard Incentive – August 2024
Want to earn something extra in August?? Finish with the below KPI’s with the correct criteria to earn £200 (Regardless of Commissions) 📺 TV Must be BLUE 🎮 Gaming Must be BLUE 💂🏼♀️ Scam Guard Must be above 70% 📝 EEasy Leads Must be above 4%
Commission Changes August
As you know we changed the structure back in February and since then its been great to see the drive from you all and to see more of the company hitting commission. New Markets such as Gaming, Home Security, Cyber (Scam Guard), EEasy Leads, Flex and Elevate have been around for awhile now and targets […]
Daily Paperwork & Archiving
Guys we are going back paperless in all our stores from now, (18/07/2024), This means we need to stop printing and keeping unnecessary paperwork, You MUST always ask your customer if they require a printed copy. Please can you make sure that you are following the policy on Albert: BROWN ENVELOPE – Not DailyYou are […]
Archiving
Please use the link below to request Arching collection. ARCHIVING Key changes to the Archiving Policy:• Selective Physical Archiving: We will manually archive customer contracts when a digital version is unavailable, along with business proof.• Full Box Shipments: To optimize space and resources, we will now send full boxes to Iron Mountain, ensuring maximum efficiency in […]
FLEX Training & Lightico Login FCA Update
As you know as part of the FCA Regulation we have, all Guides & Leaders must complete all there FlexPay mandatory training. Due to our commitments to FCA and our own internal EE policy we are now disabling Lightico logins for these individuals who have yet to complete so they can no longer sell FlexPay. […]
serialised seals
We’re introducing serialised seals to help reduce the risk of devices being lost when they are returned to the MK warehouse. Each store will be sent tote seals within their upcoming deliveries, these should be used and logged when returning RA or Recall stock in a tote to the MK warehouse. The seals will be […]
Speak up
Hi all, We have created a link that you can directly raise any concern you might have. This link is active all the time and as soon as you click on it you can raise your concern with us. You can raise anything so please feel free to use it as and when you need […]
Managers Days Off/Leave
Hi Managers, I hope this message finds you well. You will soon receive a calendar request for Day Off/Annual Leave. This process will be for managers, providing the company with a structured approach to scheduling your time off. Here’s what you need to know: Each quarter, you’ll have a window to input your days off […]