As you know as part of the FCA Regulation we have, all Guides & Leaders must complete all there FlexPay mandatory training.
Due to our commitments to FCA and our own internal EE policy we are now disabling Lightico logins for these individuals who have yet to complete so they can no longer sell FlexPay.
All guides & there leaders will receive an email detailing this including the steps to regain access and the ability to sell FlexPay – details below:
ACTION:
To regain access, you must complete and pass ALL FlexPay training modules detailed below:
Say Hello to FlexPay
Protecting Our Customers
The Big FlexPay Quiz
FlexPay for Add lines
FlexPay for New Customers
FAO Managers: All your New Starters MUST complete all Mandatory and the FULL FLEX Modules prior to any system access.
Once you’ve completed your training, your Store Leader / Regional Leader needs to fill out this FlexPay training declaration app. This will then re-enable your access within 24 hours.