Archives

Manager Wildcard Incentive – August 2024

Want to earn something extra in August?? Finish with the below KPI’s with the correct criteria to earn £200 (Regardless of Commissions) 📺 TV Must be BLUE 🎮 Gaming Must be BLUE 💂🏼‍♀️ Scam Guard Must be above 70% 📝 EEasy Leads Must be above 4%

Commission Changes August

As you know we changed the structure back in February and since then its been great to see the drive from you all and to see more of the company hitting commission. New Markets such as Gaming, Home Security, Cyber (Scam Guard), EEasy Leads, Flex and Elevate have been around for awhile now and targets […]

Daily Paperwork & Archiving

Guys we are going back paperless in all our stores from now, (18/07/2024), This means we need to stop printing and keeping unnecessary paperwork, You MUST always ask your customer if they require a printed copy. Please can you make sure that you are following the policy on Albert: BROWN ENVELOPE – Not DailyYou are […]

Commission Update – Until Further Notice

As you know we changed the structure back in February and since then its been great to see the drive from you all and to see more of the company hitting commission. New Markets such as Gaming, Home Security, Cyber (Scam Guard), EEasy Leads, Flex and Elevate have been around for awhile now and targets […]

Archiving

Please use the link below to request Arching collection. ARCHIVING Key changes to the Archiving Policy:• Selective Physical Archiving: We will manually archive customer contracts when a digital version is unavailable, along with business proof.• Full Box Shipments: To optimize space and resources, we will now send full boxes to Iron Mountain, ensuring maximum efficiency in […]

FLEX Training & Lightico Login FCA Update

As you know as part of the FCA Regulation we have, all Guides & Leaders must complete all there FlexPay mandatory training. Due to our commitments to FCA and our own internal EE policy we are now disabling Lightico logins for these individuals who have yet to complete so they can no longer sell FlexPay. […]

Process Knowledge

CS / RIAS get a lot of calls, especially over the weekend, from guides who have encountered connection issues in Domino. They are then: Unaware of the ability to self-serve. Unaware/un-educated to Try to complete using the wrong application – Excalibur Lite/Retail for instance. Have no idea of the process, do not know about the […]

X12 Duplicate Printing

We’ve recently fixed a fault that only allowed stores to print customers contracts on one side of paper. It’s now fixed. To get the fix on your device You’ll need to update settings on your device. A full know how guide is now in Albert under “X12 Transacting Policy” and you can find it on […]

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