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Team Halifax

🎉 Huge Congratulations, Team Halifax! 🎉 Hi Team, A massive well done to everyone in Team Halifax for achieving an incredible milestone – over £55,000 in October! This is an outstanding result and reflects your relentless dedication, hard work, and passion throughout the year. Your teamwork and commitment to excellence have truly paid off, and […]

Team Selby

🌟 Huge Congratulations, Team Selby! 🌟 Hi Team, We wanted to take a moment to celebrate your amazing work in October. Hitting a milestone of over £40,000 is an incredible achievement and a true testament to your hard work, dedication, and commitment throughout the year. This is no small feat, and every one of you […]

Training October 2024

we’ve launched Sky Stream available to anyone on any network, in our Contact Centres and a certain number of our Retail stores. Need a recap? Check out the full story here.​ Action for ALL stores, including Franchise It won’t be long until we’ll be selling Sky Stream across the whole retail estate. In preparation, every Guide must […]

Store Manager Review Schedule -October

Please can you make sure you have your Review Document completed ready for your review date, I also need you to make sure you have your time available on your date and time so we can complete your review. October 3rd Morning: Shipley October 4th Morning: Scunthorpe Mid Afternoon: Goole Afternoon: Selby October 7th Morning: […]

Commission Changes September

We review our commissions regularly, and I wanted to refresh everyone with our current structure, I have also reviewed the deductions we have had in place since June 2024 All previous KPI deductions for Guides has now ended, Please bare in mind that we can add these deductions back on at anytime. 🚨🚨🚨 There will […]

Flex Upgrade Trade In

We are excited to share some fantastic news with you! We’ve made an important update regarding the Flex Pay upgrade trade-in discounts. While these discounts are considered MRCDs, the great news is that our company will not see the impact of these discounts in our MRCD clawback. This makes it an even better opportunity for […]

EE One

Always Connected: EE One EE One is our new way of talking about Multi-Product Benefits (Elevate). More simply, it’s when customers take both broadband and mobile with EE.  The proposition doesn’t change, but how we talk about it will. Because we think that taking control of your connectivity should mean awesome security, total simplicity, and amazing value. […]

New Digital Academy Training

Dear Team, New Digital Academy training modules have been released. All team members must complete these modules to enhance their skills and knowledge. Below are the links to the training modules: 1•One Touch Training 2•Fraud Awareness 2024 3•Tech From EE 4• Protecting Our Customers The deadline to complete the training is Midday on 16th of […]