July Incentives – Guides/Seniors
Also throughout the month there will be spot weekends that will have incentives 2nd – 3rd August – 💸 – 2nd until 3rd Aug Every New HBB Sale will earn you: 💷 £5 PER SALE – GUARANTEED! No targets. No commission criteria. Just £5 paid directly to you for every New HBB sold! Also… The […]
Its time to refresh your Flex Pay FCA Accreditation
As part of our agreement with the FCA, we must make sure every Guide, Assistant Leader and Store Leader refreshes their FCA accreditation every year. Action required Everyone in our retail estate must complete the ‘Flex Pay – Protecting our Customers’ between now and the end of August. Anyone found not to have completed this […]
<strong>Changes coming to Lightico for EE Mobile.</strong>
From 26 June, there’ll be an important update to Lightico. It affects how you add bundles and add-on products for EE Mobile Flex Pay. This change is mandatory to ensure the customer receives the correct Pre-Contract Information and Contract Summary (PCI/CS) which must include all of the products the customer has purchased. What it looked […]
Resolve (QMT Replacement)
Introducing Resolve – your QMT replacement2 min read Resolve launches on 1 July 2025, and it’s the brand-new replacement to QMT. But it’s not just a name change, we’ve made lots of improvements based on your feedback, like: You no longer need to provide your UIN, store and contact number with each ticket Ticket category […]
ON-LINE Safety
At the Leadership Conference, you will recall a section Luke delivered ref On Line Safety – There is some follow up action for all our Store Leaders to be completed by COB Thursday 26th June. The purpose is to upskill our Guides who are passionate about the topic of tech and online safety and want to be accredited in this […]
Employee File Updates
Hi All, We need to conduct a Employee File Update for BT, we also need to make sure all the details we hold on our staff are correct, in the future EE will be offering more services to our customers and this information is needed for us to move forward. I need Each Manager to […]
Covering Stores – Update
I would like to send an update regarding employees covering stores. All cover must be approved by both managers and the individual, rota’s must be amended correctly, The store manager of the sending store must make sure the guide’s portal is in cover mode before the shift starts. For Expenses the guide needs to submit […]
Guide & Senior Commission Update June 2025
We review our commissions regularly, and I wanted to share with everyone with our new structure for June 2025, As always they maybe changes throughout the year. Additional Reductions:There will be 50% reduction on your Commissions if you fail to complete training within deadlines set and there will be 0.95 reduction to your Managers Operation Scorecard. NPS:If the store […]
June Incentives
Managers Training – May
This is additional Training for Managers that need to be completed alongside the main Family Connect Pathway Please complete this pathway to 100% by 16th May 2025 Family Connect Managers – Additional Content | Pathway | Degreed