EE & BT Special Discount
Don’t forget If your EE Broadband customer is in the last 90 days of their contract, and they want to move to BT, we’ll waive their Early Termination fee. Just use the form on the right to process it along. To continue the great work on Best of Both, we’ve brought it back – bigger and better than ever […]
Fraud Awareness Training
New Mandatory Training is available on Digital Academy, please can all staff take some time to complete, this will help you understand what fraud can happen in stores and what fraud is out there to our customers with ways of identifying and preventing. Can we all get behind this and aim to have it done […]
Insurance & Protection 2023 Training
Its time to have a refresh on our Insurance products we offer, and to make sure all advisors are fully knowledgable on these in order to offer to our customer make sure you understand the compliance behind insurance with the correct way to offer this service. You can find the content here: https://www.digitalacademy.bt.com/elearning/view-elearning.php?id=2214 All Staff […]
FULL FIBRE TOOLKIT
By winning the household, we’re on a mission to help our customers with all their connectivity and service needs in and out of the home. Full Fibre is a key battle ground in gaining future share of UK households. The market is becoming more competitive so we’re refining our multi-brand trading approach to help us […]
PAYM Tariff Refresh 2022
Winning the household starts with that one fibre line into the home, and the opportunity for growth comes from all those connected devices inside our customer’s homes. From 17 August, we’re launching new mobile plans that are more compelling, more affordable and crucially, are designed to give customers more reasons to connect as many of […]
MY EE – The New EE APP
INTRODUCTION What we’ve done in the past, won’t guarantee our success in the future.Our customers use our networks to make essential connections. But they don’t feel essential connections to our apps or products. As a brand, we’re too invisible right now.And we’re going to fix that.We’re going to become a personal brand, and one that’s […]
Zero Rated Data -Womens UEFA Championship Final
Customers of both EE’s and BT’s mobile UK service will be able to enjoy it a bit more on Sunday this weekend after the operators announced that they were zero-rating data across their network this Sunday. The move is intended to celebrate the Women’s England vs. Germany UEFA European Championship final. EE and BT Mobile customers, including EE’s SME (business) […]
THE RESULTS ARE IN FROM THE USWITCH TELECOMS AWARDS
Decided by Uswitch customers and a panel of industry expert judges, the annual Uswitch telecoms awards recognise customer satisfaction and the achievements made by broadband providers.All three of our brands have been recognised, with BT sweeping up half the awards including the top prize of Broadband Provider of the Year. A huge thank you to […]
Manager of The Year 2021
From best senior sales advisor of the year to best store manager of the year. Well done @hannah_gourlay We are so proud of you.
Watch the game, not your data this Sunday
AS LEAD PARTNER FOR WEMBLEY STADIUM AND TO CELEBRATE ENGLAND REACHING THE EURO 2020 FINAL, ALL CUSTOMERS AND COLLEAGUES ON EE AND BT MOBILE WILL BE ABLE TO STREAM THE GAME, MESSAGE MATES AND TWEET THEIR SCORE PREDICTIONS FREE OF CHARGE. This Sunday, from 6pm to midnight all data usage will be automatically zero-rated. It’s […]