May 2026 Review, June Plan
Comparing May 2026 vs May 2025 tells us exactly where the missing profit has likely gone. Regional Summary KPI May 2025 May 2026 Variance PayM New 715 610 -105 New H/S 220 188 -32 Upgrade H/S 770 707 -63 New HBB 271 252 -19 Regrade HBB 340 266 -74 Insurance 340 376 +36 PayM SME […]
Managers Commission February 2026
We review our commissions regularly, and I wanted to share with everyone with our new structure for February 2026, As always they maybe changes throughout the year. we will also be introducing a 90% profit tier into the Manager commission structure. This change will be live for the current month. As with all commission structures, […]
Managers Commission January 2026
We review our commissions regularly, and I wanted to share with everyone with our new structure for January 2026, As always they maybe changes throughout the year. Please see below the Structure: Managers Wildcard: Additional Reductions:Scam Guard below target – 10% lossEEasy Leads below target – 10% LossArlo below target – 10% Loss If a […]
✅ Message to Store Managers – Banking System Update
Team, We’ve now updated the Banking section on the Portal to give us better visibility and control over store cash movement. These improvements will help us track what is physically in each safe, ensure deposits are recorded accurately, and create a cleaner audit trail across the month. Below is a quick summary of what has […]
Annual Leave Policy – 2026
From January 2026, all holiday requests must be booked in days (not hours) using the BrightHR app. To ensure we always have sufficient cover for the business, every holiday request requires approval from your manager. When reviewing requests, your manager will consider: Managers are required to approve or decline all requests within 14 days of […]
Secondary Change (Household SR)
Winning with Welcome
Analysis of our customer measures has shown that we perform strongly with customers who purchase from us, however, there remains a significant opportunity in how we Welcome customers into our stores. Improving this first interaction can have a major impact on both sales and service outcomes. All Stores are required to strengthen the Welcome experience within their stores. Competitors […]
Golden QTR Focus
Hi All, I’d like to share a few key messages and requests that Asif recently delivered to our Senior Leadership team. It’s important that we extend the same focus and mindset across all stores so that we continue to operate as one EE Retail Team, aligned, consistent, and striving together for marginal gains that drive […]
New Starter – Onboarding Process
Hi All, I just wanted to review the Onboarding Process that all managers must follow each time.here is a quick step by step: After the above has been completed Bright HR will be set up for you and EE Logins will be requested for you.You will also receive a copy of the Contract and Deductions […]
📦 New Stock Ordering Process
Effective Date: 14th August There is now a new tab on the portal called “Input Stock Orders”.This is where the new process will be carried out and recorded. From today, all managers must follow the steps below every time they place a stock order. When placing any stock order in Stock Control, you must declare […]