Lucas Hibbert

Congratulations Lucas Hibbert on Passing Probation on 2nd April 2024

10/04 Excalibur Web Lite & Domino

Temporary suspension of Excalibur Lite from 10th until 17th April All pre-orders and back-orders must be done in Sales Plus instead of using Excalibur Lite. This is to due a system update which is required, in line with our new Annual Pricing model. Using Excalibur Lite will cause issues for you and your customers, with customers being put onto […]

Force Churn 23-24

As we close the financial year, a comprehensive analysis of our fraud incidents across all stores has been conducted. The findings reveal significant insights, particularly concerning the cost and ratio of fraud incidents within our operations. Key Findings: The Year-To-Date (YTD) analysis indicates variable fraud ratios and associated costs across different stores, with notable disparities […]

Helping you work smarter

Say goodbye to some of your manual daily admin tasks and hello to not one, but two new PowerApps. On the Apps we’re adding three new (but very familiar!) easy to follow processes. Not only will these changes save you time, but they will also save lots and lots of paper. And the best news? […]

Changing the way we proof our Sole Traders

What are we doing? Good news! From Thursday 14 March we’re removing the need for additional business proofs for sole traders taking a 30/36 month. To support with this, we have now introduced a simple digital version of the Sole Trader self certification – a document you can sent through Lightico, so the customer can sign to […]

Wage Increase Effective April 1st

I am pleased to inform you that, following a review of our wage structure, we will be implementing a wage increase for all employees, effective from April 1st. The new hourly rates will be as follows: Guides: £11.50 per hour Senior Guides: £12.50 per hour Your commitment to excellence is valued.. You will start to […]

Manager Commission Appeal

Dear Team, I hope this message finds you well. I am writing to inform you about an important update regarding our monthly commission process. Effective immediately, we are implementing a monthly commission appeal process for managers. Each manager will have the opportunity to submit up to three appeals per year. These appeals provide you with […]

Kennedy Jackson

Congratulations on Passing Probation on 26th February 2024