Temporary suspension of Excalibur Lite from 10th until 17th April
All pre-orders and back-orders must be done in Sales Plus instead of using Excalibur Lite.
This is to due a system update which is required, in line with our new Annual Pricing model. Using Excalibur Lite will cause issues for you and your customers, with customers being put onto an incorrect pricing model.
Service Transactions can be done as normal in Excalibur Lite, however there is a slight change to the Gaming workaround – ‘For any gaming manual connections, please follow the contingency process – however, please do not complete a manual contract in EPOS and instead use the manual CIF found in Albert’
Domino
From 10th April until further notice
All sales completed in Domino must follow the below process – except for Fixed Price Plans where a supplementary form is currently being used.
Process the sale as normal in Domino
Go through the BAU contract steps though do not ask the customer to sign and discard the contract as this is incorrect.
Instead complete the following:
- Manual CIF – on Albert
- Consumer or Business EECC Form – using the Power App link on the Office (When printing, please ensure that ‘Background Graphics’ is selected in the Printer settings found in ‘More settings’)
From store opening – any pre-printed manual CIF’s that you have in store, please do not use and dispose of them securely as soon as possible.
OUT OF BUNDLE CHARGES
Out Of Bundle Charges | Family Connect (familyconnectgroup.co.uk)