Compatitor HUB Feedback Form!
Hi Guys, Please use below link for the feedback form. https://forms.office.com/Pages/ResponsePage.aspx?id=iFbzpwCcXk26QSnxRjd6sJ1BRw5PkZNLomttWf_yO99UNTJLWUlONzRKTk84MTlRSUo2NE80U1RaOC4u
Flex Upgrade Trade In
We are excited to share some fantastic news with you! We’ve made an important update regarding the Flex Pay upgrade trade-in discounts. While these discounts are considered MRCDs, the great news is that our company will not see the impact of these discounts in our MRCD clawback. This makes it an even better opportunity for […]
New Digital Academy Training
Dear Team, New Digital Academy training modules have been released. All team members must complete these modules to enhance their skills and knowledge. Below are the links to the training modules: 1•One Touch Training 2•Fraud Awareness 2024 3•Tech From EE 4• Protecting Our Customers The deadline to complete the training is Midday on 16th of […]
Archiving
Please use the link below to request Arching collection. ARCHIVING Key changes to the Archiving Policy:• Selective Physical Archiving: We will manually archive customer contracts when a digital version is unavailable, along with business proof.• Full Box Shipments: To optimize space and resources, we will now send full boxes to Iron Mountain, ensuring maximum efficiency in […]
serialised seals
We’re introducing serialised seals to help reduce the risk of devices being lost when they are returned to the MK warehouse. Each store will be sent tote seals within their upcoming deliveries, these should be used and logged when returning RA or Recall stock in a tote to the MK warehouse. The seals will be […]
MAY 24 Incentive!
Hey team! Big news for May: we’ve got an awesome incentive lined up, and it’s all about cash prizes! Get ready for some serious excitement because this month, you could be winning big just for doing what you do best. Whether you’re aiming to hit those targets or aiming for personal growth, this incentive is […]
Speak up
Hi all, We have created a link that you can directly raise any concern you might have. This link is active all the time and as soon as you click on it you can raise your concern with us. You can raise anything so please feel free to use it as and when you need […]
10/04 Excalibur Web Lite & Domino
Temporary suspension of Excalibur Lite from 10th until 17th April All pre-orders and back-orders must be done in Sales Plus instead of using Excalibur Lite. This is to due a system update which is required, in line with our new Annual Pricing model. Using Excalibur Lite will cause issues for you and your customers, with customers being put onto […]
Out Of Bundle Charges
Standard andNon-Standard ChargesPay Monthly, SIMO EE Small Business tariff
Force Churn 23-24
As we close the financial year, a comprehensive analysis of our fraud incidents across all stores has been conducted. The findings reveal significant insights, particularly concerning the cost and ratio of fraud incidents within our operations. Key Findings: The Year-To-Date (YTD) analysis indicates variable fraud ratios and associated costs across different stores, with notable disparities […]