Guide’s Wage Amendments Effective April 1st 2025
I am pleased to inform you that, following a review of our wage structure, we will be implementing a wage amendment for all employees, effective from April 1st. The new hourly rates will be as follows: 18 to 20 Guides: £11.50 per hour 21 and Over Guides: £12.50 per hour Senior Guides: £13 per hour […]
Booking Holidays – 2025
All holiday will be bookable in days via the Bright HR App BrightHR. To make sure we have enough people to cover all of our business needs, all of your holiday requests go to your manager for approval who will check: • whether other people in your team have already booked holiday over the same period […]
Uniform/Badges Review
Dear Team, As we head into the new year, I’d like to take a moment to review everyone’s current uniform and badge status. (EE) team has recently redeveloped the uniform ordering process, and it’s important that we ensure everyone is set up correctly and adhering to our standards. Please let me know if there are […]
<strong>Subject: Managers Meeting – 30th December at 10am</strong>
Dear Team, I hope this message finds you well. I’d like to confirm that we will be holding a managers meeting on Saturday, 30th December at 10am in Selby. Please ensure that your action plans and employee engagement surveys are fully completed by Friday, 29th December. It would be fantastic to have everyone in attendance, […]
SIM FREE
Selling Sim Free Devices are now available to us and it helps towards your PayM Target and Conversion. Selling SIM Free Devices: Easy Steps to Follow Confirm Suitability Have a personal conversation to ensure a SIM Free device is right for your customer. Check prices and options in the Excel Pricebook under the SIM Free tab. (Note: The Digital Pricebook […]
Daily Cashing Up and Portal Banking Process
Daily Cashing Up and Portal Banking Process Step-by-Step Instructions To complete the daily cashing-up and banking process, follow these steps carefully: 1. Printing Day Totals At the end of your shift, you must print out the Day Totals from the EPOS system. Here’s how: Unlock the EPOS system. On the Sign-On Page, press the Hamburger […]
BAN SPENDS
FlexPay – Negative BAN Spend Earlier this year we made a change where you’d need to submit an Open Banking Referral request for customers who were referred for FlexPay or had a negative BAN Spend if they had an existing FlexPay line. This is to make sure we’re a responsible lender and is an FCA […]
The hotly anticipated PlayStation 5 Pro (400022825) is now available on Add to Plan
Customers can get the PlayStation 5 Pro (Digital) with: PlayStation Premium for 24 months (£250 voucher included to purchase) £70 Game Card (up to 10 days to receive the this via SMS)Gaming Data Pass, Video Data Pass & Roam Further Pass included (customers need to text CBADD AP24005 from the CTN the bundle was added to) All […]
Sky Stream – Selling the product the right way
Earlier this month we launched a brilliant partnership with Sky by offering customers (EE and non-EE) fuss-free TV with Sky Stream. We’ve seen a great response from you all so far, but our customer redemption rate is not where we want it – in fact its only around 19% which means your customer won’t receive […]
November Incentives
Guides Managers