Digital Voice & Telecare – are you ready for mystery shop?
When talking about our services, like Home Broadband or landline, you MUST ask your customer if they use Telecare. Some of our packages, like Digital Voice, may be incompatible with Telecare and moving these customers onto a non-compatible package puts them at great risk. In the next few weeks, we’ll be getting mystery shopped on our knowledge […]
Updated Training – FC Pathway
Additional Training has gone live Every Guide must now begin their training: Please use this Link to find the correct training pathway Click the Follow button at the top for the Family Connect 2025 Training Pathway, as all training will be in here going forward. You need to be at 100% on your completion within this pathway […]
Managers Commission Feb 2025 Onwards
We review our commissions regularly, and I wanted to share with everyone with our new structure for Feb 2025, As always they maybe changes throughout the year.
Guide and Senior Commission from Feb 2025
We review our commissions regularly, and I wanted to share with everyone with our new structure for Feb 2025, As always they maybe changes throughout the year. Additional Reductions: There will be 50% reduction on your Commissions if you fail to complete training within deadlines set and there will be 0.95 reduction to your Managers Operation Scorecard. NPS: If […]
Updated Training – Pathway
Additional Training has gone live Every Guide must now begin their training: Please use this Link to find the correct training pathway Click the Follow button at the top for the Family Connect 2025 Training Pathway, as all training will be in here going forward. You need to be at 100% on your completion within this pathway […]
HRC Reboot
Once you feel you are ready and the selected guides are ready complete this form HRC Reboot Confirmation HRC Policy and Scripts are found here: HRC Franchise Policy
Mandatory Training – 2025
As we are now into a new year there is mandatory trainings to complete, we need all employees through this before 13th January 2025 Every Guide must now begin their training: Please use this Link to find the correct training pathway Click the Follow button at the top for the Family Connect 2025 Training Pathway, […]
Incentives January 2025
Store’s 2025 Profit Targets
As discussed in the meeting: • Targets have been generated for the full year • We still have the right to amend throughout the year • Profit targets are non negotiable Current Targets set for the year, Correct as of 25/02/25
Guide and Senior Commission’s 2025
We review our commissions regularly, and I wanted to share with everyone with our new structure for 2025, As always they maybe changes throughout the year. Additional Reductions: There will be 75% reduction on your Commissions if you fail to complete training within deadlines set and there will be 50% reduction to your Managers Commissions. NPS: If the store […]