Home Security Now Available
GET COMPLETE PEACE OF MIND We’ve joined forces with Verisure – Europe’s #1 home security provider – to bring you a smart security system. From £25 a month. Amazing services with every plan 24/7 Monitoring With emergency response times of 60 seconds All your devices are connected to the UK-based Alarm Receiving Centre (ARC). At the centre, a team of […]
PAYM Handset & SIM plan changes
Last week we gave you the heads up about changes to our PAYM handset and SIM portfolio from 18 April, since then we’ve made some changes which we need you to be aware of. At the same time, we want to share a little more context about why our Essential plans have increased. No Frills plan […]
Release 3
Let’s recap on the key messages – Personal We’ve put Personal at the heart of our new brand, and being personal for our customers starts with how we talk to them. So everyone in frontline will have new training on how to take our personal conversations to the next level. Following training, we’ll start to refer to […]
Gaming ATP 24M
We have an Update on Gaming over the last two months we have been selling 11 Month Gaming plans. As of now (23rd March 23) we can Sell 24M Gaming, this allows us to offer more range in the store and have better bundles that include the XBox Game Pass, PS Plus and Nintendo Online. […]
Cyber Security
We’ve started to see a drop in Cyber sale activations recently due to stores not following the correct process. This results in a poor experience for the customer and teams potentially missing out on Switch points. Here’s a reminder on the correct process – Make sure you let your customer know to expect an email […]
WHAT IS AN eSIM?
Like a traditional SIM card, an eSIM stores the data your device needs to use the EE network. Unlike a SIM card, an eSIM is downloaded onto your device. What devices can I use eSIM with? The following devices are Dual SIM devices that can use an eSIM or a physical SIM: All iPhone models […]
A helping hand with home security
It’s been a busy Golden Quarter, so you may not have had as much time to get into the full detail on our new portfolio Home Security. But with the news about the Home Security commission mega boost, now is a great time to refresh your knowledge with your team on the key benefits and some […]
EE & BT Special Discount
Don’t forget If your EE Broadband customer is in the last 90 days of their contract, and they want to move to BT, we’ll waive their Early Termination fee. Just use the form on the right to process it along. To continue the great work on Best of Both, we’ve brought it back – bigger and better than ever […]
Fraud Awareness Training
New Mandatory Training is available on Digital Academy, please can all staff take some time to complete, this will help you understand what fraud can happen in stores and what fraud is out there to our customers with ways of identifying and preventing. Can we all get behind this and aim to have it done […]
Insurance & Protection 2023 Training
Its time to have a refresh on our Insurance products we offer, and to make sure all advisors are fully knowledgable on these in order to offer to our customer make sure you understand the compliance behind insurance with the correct way to offer this service. You can find the content here: https://www.digitalacademy.bt.com/elearning/view-elearning.php?id=2214 All Staff […]