I wanted to share an exciting incentive that we have launched across September, October and November, with a £750 prize for the winning store in each region!
There has been a massive investment from the Norton team to support this, so let’s make sure we really get behind it and make the most of the opportunity.
🎯 How does it work?
The rules are simple:
30% = 1 entry into the draw
Every 1% above 30% earns an additional entry
35% = 6 entries
40% = 11 entries
Your month-end protection % will determine the number of entries you earn each month.
And importantly, there are three opportunities to build your entries across September, October and November – so one difficult month doesn’t take you out of the running.
💚 Why does this matter?
Yes, there’s a fantastic prize to go after, but the bigger opportunity is that we all win when we get this right.
Our priority should always be doing the right thing for our customers. That means making sure we have the right conversation with every customer, every time.
When we get those conversations right, we create happier, more confident customers, while also generating additional service revenue for our stores and our teams.
So, let’s use this incentive to drive the right behaviours, improve our Scam Guard performance, and create some healthy competition across the business.
More conversations → better customer outcomes → more protection → more revenue → more chances to win! 🚀
Please make sure you brief your teams today and keep this firmly front of mind throughout the three months.
£750 for the winning store in every region – let’s go and earn it! 💪🏆
Good luck everyone, and let’s see a real improvement in our Scam Guard performance!