Its time to refresh your Flex Pay FCA Accreditation
As part of our agreement with the FCA, we must make sure every Guide, Assistant Leader and Store Leader refreshes their FCA accreditation every year. Action required Everyone in our retail estate must complete the ‘Flex Pay – Protecting our Customers’ between now and the end of August. Anyone found not to have completed this […]
X12 Duplicate Printing
We’ve recently fixed a fault that only allowed stores to print customers contracts on one side of paper. It’s now fixed. To get the fix on your device You’ll need to update settings on your device. A full know how guide is now in Albert under “X12 Transacting Policy” and you can find it on […]
Force Churn 23-24
As we close the financial year, a comprehensive analysis of our fraud incidents across all stores has been conducted. The findings reveal significant insights, particularly concerning the cost and ratio of fraud incidents within our operations. Key Findings: The Year-To-Date (YTD) analysis indicates variable fraud ratios and associated costs across different stores, with notable disparities […]