Managers Commission January 2026
We review our commissions regularly, and I wanted to share with everyone with our new structure for January 2026, As always they maybe changes throughout the year. Please see below the Structure: Managers Wildcard: Additional Reductions:Scam Guard below target – 10% lossEEasy Leads below target – 10% LossArlo below target – 10% Loss If a […]
Guide & Senior Commission Update January 2026
We review our commissions regularly, and I wanted to share with everyone with our new structure for January 2026, As always they maybe changes throughout the year. Additional Reductions:There will be 50% reduction on your Commissions if you fail to complete training within deadlines set and there will be 0.95 reduction to your Managers Operation Scorecard. 10% reduction for […]
✅ Message to Store Managers – Banking System Update
Team, We’ve now updated the Banking section on the Portal to give us better visibility and control over store cash movement. These improvements will help us track what is physically in each safe, ensure deposits are recorded accurately, and create a cleaner audit trail across the month. Below is a quick summary of what has […]
Annual Leave Policy – 2026
From January 2026, all holiday requests must be booked in days (not hours) using the BrightHR app. To ensure we always have sufficient cover for the business, every holiday request requires approval from your manager. When reviewing requests, your manager will consider: Managers are required to approve or decline all requests within 14 days of […]
Christmas Opening Hours 2025
This year we have decided to close Boxing Day giving you two days off to spend with love ones this Christmas Managers please make sure your Rota is amended for this week, if we can accommodate AL days over the closed days please do so, and lets make sure we have the correct levels of […]
Secondary Change (Household SR)
Winning with Welcome
Analysis of our customer measures has shown that we perform strongly with customers who purchase from us, however, there remains a significant opportunity in how we Welcome customers into our stores. Improving this first interaction can have a major impact on both sales and service outcomes. All Stores are required to strengthen the Welcome experience within their stores. Competitors […]
Golden QTR Focus
Hi All, I’d like to share a few key messages and requests that Asif recently delivered to our Senior Leadership team. It’s important that we extend the same focus and mindset across all stores so that we continue to operate as one EE Retail Team, aligned, consistent, and striving together for marginal gains that drive […]
Business in Retail: Your new eLearn is here
We get it – when a business customer walks in, it can feel a bit daunting… Well, the good new is – we’ve got your back! We’re refreshing how business shows up in your store, and our brand new Business Made Easy eLearn is your first step to smashing those SME conversations with confidence and help you […]
Charles Bentley – Halifax
Congratulations for successfully completing your FC Guide Training and Passing Probation from Trainee to Sales Guide