EE TV for All!
Last year we soft launched EETV for New customers on our New EE Broadband plans and customers on our BT Broadband plans. We’re now ready to open our great TV offers to existing customers on both BT & New EE from Thursday 8th January.
We’ve got an Oscar worthy treasure trove of content to get your teams ready for the red-carpet premiere, so lets get into it.
Are you Demo Ready?
We kitted out all stores with award winning EE TV and Apple TV 4K to showcase our amazing products. Are your bays ready to demo?
- Check out the Install Guide to make sure your Apple TV 4K & EE TV boxes are 100% setup and ready to go
- Click here for a handy Demo Guide for both our Apple TV 4K & EE TV boxes
- Experiencing issues? Check out the below for support:
- Don’t have the EETV app on your Apple TV 4K box? Click here for a guide to Factory reset & Reinstall EE TV on your Apple TV 4K
- Lift and learn sensors on your remote not working? We’ve collated from our Audit and QMTs that around 14 stores have an issue with their sensor. M-Cube visits have now been scheduled to get these resolved by 6th February.
- TV buffering when trying to view or unable to access live TV? To get the best experience of EETV, you need a minimum of 30mb and an aerial connection. If you don’t have this, you can use the Virtual Experience found on Discover EE.
- Have a hardware fault? If you reported this in our Audit or via QMT, replacement hardware including toolkits are being sent out with a self-install guide by 8th February. Make sure you follow the instructions included in the delivery
- Check out our BAU troubleshooting guide.
Downloadable Guides are Below
