We review our commissions regularly, and I wanted to share with everyone with our new structure for February 2026, As always they maybe changes throughout the year.
we will also be introducing a 90% profit tier into the Manager commission structure. This change will be live for the current month.
As with all commission structures, it’s important to be clear on expectations:
90% is not target achievement and should not become an accepted standard.
This tier exists as a controlled safety net, not a performance goal.
Consistent performance should always be 100%+, and this remains the expectation.
90% Tier – Manager Conditions
Access to the 90% profit tier will only be available where both of the following conditions are met:
All Primary KPIs are a minimum of GREEN
Total Store Scorecard result is BLUE
If either of these conditions is not met, the 90% tier will not unlock, regardless of profit position.
This change is designed to protect performance where strong operational control and KPI discipline are in place, while still maintaining a clear standard of excellence.
Please ensure you understand the criteria and continue to lead your teams with a focus on consistent BLUE / 100%+ performance.
Please see below the Structure:
Managers Wildcard:
Additional Reductions:
Scam Guard below target – 10% loss
EEasy Leads below target – 10% Loss
Arlo below target – 10% Loss
If a member of your team including yourself fail to complete any training within deadlines set there will be 0.95 reduction to your Operation Scorecard.
Appeals:
You may appeal your commission up to three times per year if you believe you have a valid reason. Appeals must be submitted via this Form, no later than the 12th of the following month. Please note, even if your appeal is rejected, it will still count as one of your three allowed appeals.