FlexPay – Negative BAN Spend
Earlier this year we made a change where you’d need to submit an Open Banking Referral request for customers who were referred for FlexPay or had a negative BAN Spend if they had an existing FlexPay line. This is to make sure we’re a responsible lender and is an FCA requirement. We’ve had some feedback from you on the process being a little confusing and we’ve been working with the project teams in the background to make things easier for you and reduce the times you’d need to use this process by 30%. Whilst they work on these improvements, we’ve made the decision to temporarily re-open the Negative BAN Spend form until these changes have been made.
What are the journeys? My customer doesn’t have FlexPay and wants to take a FlexPay line but either doesn’t have the available line or BAN Spend for the plan and device finance they would like: Follow the Open Banking Referral process. Full details are on Albert (search FlexPay and check the detail on referrals). A decision will be made within 45-60 minutes.
My customer is an existing FlexPay customer but has Negative BAN spend & wants to take out a standard handset or SIM Fill out the Negative BAN spend form – Log in to Advisor Hub -> Search for Web Forms -> keep the category as ‘All Forms’ and in the second drop down search for Flex Pay – Available spend support. A decision will be made within 24-48 hours.
My customer doesn’t have FlexPay and only wants to take a standard handset or SIM but doesn’t have the available line or BAN spend Follow the standard referral process in Excalibur. A decision will be made within 25-30 minutes. My customer doesn’t have FlexPay and only wants to take an Add to Plan but doesn’t have the available line or BAN spend: Follow the standard referral process in Excalibur. A decision will be made within 25-30 minutes.
My customer is an existing FlexPay customer but has Negative BAN spend & wants to take out a n Add to Plan: Always complete Gaming first Fill out the Negative BAN spend form – Log in to Advisor Hub -> Search for Web Forms -> keep the category as ‘All Forms’ and in the second drop down search for Flex Pay – Available spend support. A decision will be made within 24-48 hours.