Always Connected: EE One
EE One is our new way of talking about Multi-Product Benefits (Elevate). More simply, it’s when customers take both broadband and mobile with EE.
The proposition doesn’t change, but how we talk about it will.
Because we think that taking control of your connectivity should mean awesome security, total simplicity, and amazing value. And that’s exactly what EE One offers.
EE One customers will enjoy outstanding digital security to keep them safe online, alongside the UK’s most reliable broadband technology and the UK’s best mobile network. And it gets even better, because it also gives customers access to amazing value mobile.
We already offer customers all of these benefits today, but our adverts and ee.co.uk will specifically reference:
Putting your family’s online safety first
Worried about running out of data when you or your family need it most? Don’t be. With unlimited data on SIMs, you’ll always be connected.
Parental controls for mobile and broadband help customers manage how and when their family spend time online.
Our huge 4G and 5G coverage across the UK means they won’t have to rely on public WiFi.
Plus, get kids set up with PhoneSmart, our free digital course to give children the knowledge to stay safe online.
Take control of your budget with our best value mobile.
When a customer takes both broadband and mobile with EE, they unlock savings of up to £372 a year for just 2 SIMs with unlimited data.
SIMs start from just £10 a month for 10Mbps, ideal for everyday connectivity like browsing, streaming, and keeping in touch. However, our Essential Max SIM at £16 is perfect for this time of year, as it includes EU roaming, Data Gifting and uncapped speeds.
A connection without compromise
We’re the UK’s most reliable mobile network, and have the most reliable broadband technology, so you can rest assured that you’ll have a quality connection whether you’re at home, or on the go.
Take it easy with one provider
There’s one internet, so why pay for two providers? On EE, you can manage everything easily in the EE app with one account for the whole household.
Add and remove members from your account whenever you want, thanks to 30-day rolling contracts.
FAQ’s……………….
What is EE One?
EE One is the new way we talk about Multi-Product Benefits or Elevate, where customers take both new EE broadband & EE Mobile.
What do I get as an EE One customer?
As an EE One customer you’ll benefit from:
- Ultra-secure broadband and ultra-safe mobile
- Best value mobile, with unlimited data on all eligible plans and access to our SIM plans starting from just £10 a month for 10Gbps, ideal for everyday connectivity like browsing, streaming, and keeping in touch. However, our Essential Max SIM at £19 is perfect for this time of year, as it includes EU roaming, Data Gifting & uncapped speeds.
- Ease with taking both products from one provider.
How do I get EE One?
To be eligible for EE One, you’ll need to have qualifying EE broadband and EE mobile on the same EE ID, under the same account holder name. You will keep these benefits until you cancel your products.
I’ve already got Home and Mobile with EE does this mean I automatically qualify for EE One benefits?
Providing you have eligible new EE Home and EE Mobile products, and have linked them to your EEID, you’ll qualify for EE One.
What Home and Mobile plans are eligible for EE One benefits?
You’ll need to have added or regraded to a new EE broadband account and have a pay monthly Mobile plan charged at £10 a month or more. Mobile products excluded from EE One are PAYG, watch plans, and fixed wireless access plans.
Do I need to sign up for EE One benefits?
No, you will automatically become an EE One customer when you take both EE broadband and an eligible pay monthly EE mobile plan
I have legacy EE Home and EE Mobile do I get EE One benefits?
To become eligible, you’ll need to regrade to new EE home broadband, and have an eligible pay monthly Mobile plan charged at £10 a month or more.
How do I (as a Guide) know that a customer has EE One benefits?
An EE One customer will have new EE broadband, and an eligible pay monthly Mobile plan. If the customer has an eligible Mobile plan that isn’t already unlimited, they will have the unlimited data boost applied. If the customer has taken one our eligible SIM plans, you’ll see the £20 discount SOC applied.
When should I (as Guide) discuss EE One with a new customer?
You should be including EE One as part of your personal conversations, as our customers get great benefits when they have both new EE broadband and EE mobile together.
Is EE One a loyalty scheme?
No, it is not currently a loyalty scheme.
I’ve joined EE One but am getting 2 bills, I expected one bill for all?
Unfortunately, we have to provide 2 bills at the moment, but you can manage these both through the EE app.
What are the circumstances in which I would stop being an EE One customer?
You will lose your EE One benefits if:
- You cancel your EE Home or Mobile plan
- You change your Mobile plan to an ineligible Mobile plan
- You change your Mobile plan to a plan charged at less than £10 per month
- You change to a discounted SIM-only or Flex Pay plan – your unlimited data benefit will be removed as you no longer need it.