We’ve started to see a drop in Cyber sale activations recently due to stores not following the correct process. This results in a poor experience for the customer and teams potentially missing out on Switch points. Here’s a reminder on the correct process – Make sure you let your customer know to expect an email detailing the next steps from us once they’ve agreed to take Cyber Security. Customers must clink on the link to activate the service and follow the process detailed below. Switch points are only paid on activation and not just the SOC being applied so please make sure you re-brief your teams, so they don’t miss out.
